OTHER COMMONLY ASKED QUESTIONS:
How do I sign up for classes?
Click on the links for sign up now and that will take you to our online booking system, where you can purchase individual classes or packages. After paying for your package, you can choose what classes you would like to attend. Classes open up two weeks in advance for booking.
What if I am pregnant or have injuries?
Please inform your instructor or trainer so they can modify things for you in the class. It is YOUR responsibility to let the trainer know what issues you might have that may affect your ability to exercise.
How do I opt out of the leaderboard so my info is not seen?
You can opt out on the My Profile Link under the schedule. When you sign up for class, you will also be sent an email from SPIVI. Follow the link in this email to change settings. Choose Ascent Fitness as your home studio. Go into Account & Setting, there you can go into Spivi Class Settings and you can opt out of your name being shown and from appearing on the leaderboard by unclicking all boxes. Part of the purpose of the Spivi software is so you can follow the programming onscreen with cadence, so please make a note of your bike number so you can figure out what avatar is yours onscreen to follow the program.
Or you can opt out of the leaderboard at sign in and the front desk when you pick your bike.
What is Spivi?
Spivi is a online virtual reality software that tracks data from the bike you are using. You will have your own personal avatar onscreen with your bike number on it so you can see if you are following the programming correctly. Spivi tracks cadence (rpm) and heart rate if you are wearing a Bluetooth or ANT+ enabled heart rate monitor strap (not watch). To create better programming, Spivi allows instructors to monitor rpm during the class by instructing where your avatar needs to be. At the end of class, your data will be emailed to you and you can click on the link to see more info on performance metrics in your own personal area.
If you want more accurate data, we recommend following the the link from Spivi sent to you before your first class and filling out weight, FTP and any other data you may know. This allows performance metrics to be more accurate. You can opt out of the class leaderboard by gong into Settings and then Spivi Class Settings. Unclick all boxes to keep your information private. Spivi does not sell your info or give your info to any other venders. Privacy is maintained. Even our staff cannot go into your own personal area.
Can I Waitlist a Class?
Yes. Click on the wait list link and you will automatically be added to the wait list. If a spot becomes available you will automatically be added to the list and charged for the class. If you change your mind about wanting to be on the wait list, you must cancel your wait list spot prior to 2 hours in advance in order to not be charged.
Are Classes Passes Refundable?
No. All class sales are final. All charity event are non-refundable as some or, in some cases, all profits go to the charity.